21 Days Community

1. Payment Requirement

Access to the challenge tracking features and participation platform of 21days.community (the "Service") requires a one-time payment of $21 USD (Twenty-One United States Dollars), or the equivalent amount specified on the website at the time of purchase if different. This fee grants you access to the platform's features designed to support your participation in the 21days Community Challenge.

2. Payment Processing

All payments are processed securely through our designated third-party payment processor, Stripe. We do not collect or store your full payment card information on our servers. By providing payment information, you authorize us (through our processor) to charge the specified fee to your selected payment method.

3. Nature of Purchase & Commitment

Your payment provides immediate access to the digital Service and its tracking tools. This fee is considered both payment for access to the platform and a signal of your commitment to undertaking the demanding 21days Community Challenge.

4. Refund Policy

General Policy: All payments made for access to the 21days.community Service are final and non-refundable.

Rationale: Due to the immediate access granted to the digital platform upon successful payment and the nature of the Service being tied to personal commitment and accountability, refunds are generally not provided.

Non-Refundable Circumstances:

Changing your mind after payment.
Deciding not to start or continue the 21days Community Challenge.
Stopping the challenge part-way through (including due to resets required by the challenge rules).
Not achieving your desired personal results from the challenge.
Disagreement with the challenge rules, difficulty, or the "Zero Compromise" reset mechanism.
Forgetting to use the Service or track progress.
Technical issues with your own equipment or internet connection.

Limited Exceptions (At Our Sole Discretion):

We may consider issuing a refund solely at our discretion only in the following limited circumstances:

Billing Error: If you were charged multiple times for the same single purchase due to a verifiable technical error in the payment processing system.
Complete Service Unavailability: If, immediately following your payment, a verifiable technical failure on our platform prevents you from accessing the core tracking features entirely, and we are unable to resolve the issue and grant you access within a reasonable timeframe (e.g., 72 hours) after you have contacted support with detailed information.

Requesting an Exception Review:

To request consideration for a refund under one of the specific, limited exceptions listed above, you MUST contact our support team at [email protected] within 7 (seven) calendar days of the original payment date. Your request must include:

The email address associated with your 21days.community account.
Proof of payment (e.g., transaction ID, receipt).
A detailed explanation of the specific reason for the request (billing error or complete service unavailability), including dates and any relevant screenshots or error messages.

We will review eligible requests on a case-by-case basis. Our decision regarding any refund exception is final.

5. Policy Changes

We reserve the right to modify this Payment & Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on the 21days.community website. Your continued use of the Service after any changes signifies your acceptance of the revised policy.

6. Contact Information

For any questions specifically related to payments or this refund policy, please contact us at: [email protected]